Refund &Returns
Favorite Brand Official After-Sales Service Policy
I. Brand After-Sales Commitment
Favorite takes full responsibility for the exquisite craftsmanship and premium quality of every Royal Pop watch strap. We specialize in customized, high-quality straps for the Audemars Piguet x Swatch Royal Pop watch, dedicated to creating finely crafted, durable watch accessories and building a comprehensive after-sales system to deliver a worry-free and comfortable shopping experience for every watch enthusiast.
If you have any questions regarding return applications, product matching, or after-sales processing, please feel free to contact us anytime via our official email or WhatsApp.
II. 30-Day No-Reason Return Policy
2.1 Application Timeframe & Submission Method
Return requests must be submitted within 30 natural days after the parcel is delivered. To initiate a return, please contact our customer service via email or WhatsApp and attach your order receipt or valid proof of purchase.
2.2 Return Address & Receiving Standards
You must request the official return address from our customer service via email in advance. Parcels returned directly without prior official authorization will not be processed, inspected or accepted.
2.3 Return Shipping & Restocking Fees Borne by Buyer
For returns arising from personal preference (including unsatisfied style, personal aesthetic mismatch, etc.), the return shipping costs must be borne by the buyer, and the buyer is responsible for arranging return logistics independently. We will deduct a 30% restocking and handling fee based on the original order amount, and the remaining balance will be your final refund amount.
2.4 Eligible Return Condition
Returned Royal Pop watch straps must remain in brand-new, original condition: unworn, unused, scratch-free, unaltered, and free of artificial damage, dirt and wear marks. The original factory packaging, protective films, product tags, and a full set of matching accessories (spring bars, strap-change tools, etc.) must be intact and returned completely.
2.5 Non-Returnable / Non-Exchangeable Items
Customized and personalized watch straps (exclusive custom styles, custom sizes, engraved items, personalized modified parts, etc.), product care accessories, clearance/discount items, and gift cards are final sale and cannot be returned or exchanged. Returns due to the buyer selecting the wrong size or style without quality issues are also non-refundable.
If you are unsure whether your item qualifies for a return, please consult our customer service via email in advance.
2.6 Mandatory Proof for Damaged / Defective Returns
If you are requesting a return due to product manufacturing defects or transit damage of the Royal Pop watch strap, you must send the following complete evidence to our official after-sales email or WhatsApp within 48 hours of signing for the parcel:
1. Clear, close-up photos or a complete unedited video of all damaged areas on the watch strap;
2. Photos of the complete outer packaging, clearly displaying the original shipping label and parcel appearance.
Return requests submitted without valid proof after the 48-hour window will be processed as voluntary personal returns, meaning a 30% restocking fee will be deducted, and all return shipping costs will be borne by the buyer.
III. Exchange Policy
To ensure you receive your desired new Royal Pop watch strap as quickly as possible, Favorite adopts a "Return First, Reorder Later" exchange process:
Please submit a return application for your current strap following all the return rules above. Once the return application is approved and the returned item is verified, you can place a new order directly on our official website for your preferred Royal Pop strap style.
IV. Refund Process & Timeframe
After we receive and inspect the returned parcel and confirm the item meets the return standards, we will immediately send you an email notifying you of the return review results.
Upon approval, the remaining amount (after deducting relevant fees if applicable) will be refunded to your original payment account within 10 business days.
Please note that banks and credit card institutions require additional independent processing time for fund arrival, which is beyond our control.
If you still have not received your refund 15 business days after approval, please contact us via email or WhatsApp to follow up on your refund status.
V. Defective / Incorrect Item Compensation Policy
Inspection Reminder
Please fully inspect your Royal Pop watch strap immediately upon signing for the parcel. If you receive an item with manufacturing defects, transit damage, wrong style or wrong size, please contact us within 7 natural days of delivery.
Fast Compensation Process
Send clear close-up photos of the defective/damaged parts and a complete unboxing video to our customer service email. Once we verify that the problem is caused by product quality issues or transit damage, we will send you a brand-new Royal Pop watch strap replacement for free. The shipping fee for sending the replacement item will be borne by the buyer, and you do not need to return the defective item.
VI. Order Cancellation Rules (Important)
1. Free Cancellation Within 1 Hour
If you email customer service to cancel your order within 1 hour of completing your payment, you will receive a full refund to your original payment method with no additional fees.
2. Late Cancellation Fee
If you apply to cancel the order more than 1 hour after payment, a 10% payment gateway processing fee will be deducted from the total order amount, and the remaining balance will be refunded to your original payment account.
VII. Lost / Abnormal Shipments
If the tracking information shows "Delivered" but you have not received the parcel, or if the parcel is confirmed lost in transit:
Please initiate an official inquiry with your local post office or logistics carrier first, and simultaneously notify us via email. We will provide a full set of logistics documents to assist you in holding the carrier accountable.
Once the local logistics carrier issues an official lost parcel certificate, you may choose between a free reshipment of your Royal Pop watch strap or a full refund.
VIII. Lifetime Craftsmanship Warranty Service
All Royal Pop watch straps sold by Favorite brand enjoy a lifetime craftsmanship warranty.
Provided the watch strap is properly cared for and used under normal daily conditions, we offer free repair or replacement services for non-artificial manufacturing defects, such as loose stitching, defective hardware, faulty cutting and other craftsmanship quality problems.
The warranty does not cover everyday wear and tear, accidental artificial damage, unauthorized disassembly and alteration, or damage caused by improper use, collision and improper maintenance.